Returns, Refunds & Cancellations

If you are buying as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you receive the goods to cancel, without giving a reason. Tell us by phone on +44 20 3864 9850, by email or in writing — you can use the model cancellation wording below. You then have a further 14 days to send the goods back.

You are responsible for the cost of return unless the item is faulty or misdescribed. We refund the price and the cheapest standard outbound delivery within 14 days of receiving the goods back (or of proof of postage, if earlier), using the original payment method. We may reduce the refund to reflect any loss in value caused by handling beyond what is needed to inspect the item — please keep packaging until you are sure.

To: M2 Digital London, 28-30 Hoxton Square, London, N1 6NN. "I hereby give notice that I cancel my contract of sale for the following goods: [order number, model]. Ordered on [date] / received on [date]. Name, address and signature of consumer, and date." You do not have to use these exact words — any clear statement of cancellation works.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If a fault appears within 30 days you may reject the goods and request a full refund. From 31 days to 6 months we will repair or replace the item; if that is not possible or the replacement also fails you may claim a refund (which may be reduced for use). After 6 months, repair, replacement or partial refund rights continue for up to 6 years where the fault was present at delivery. Your statutory rights are in addition to the HP manufacturer warranty.

Business sales are not covered by consumer cancellation rights. Unwanted goods may be returned within 14 days of delivery if unopened and in original packaging; a restocking charge of up to 15% may apply, and outbound delivery is not refunded. Special order, configured, bespoke and consumable items are non-returnable once dispatched. Faulty goods for business customers are handled under the HP warranty in our Warranty & Support policy.

If you have bought the wrong model, call us before returning: where the returned item meets the conditions above we can exchange it for another model, charging or refunding the difference, which is often faster than a refund and reorder.

• Opened ink, toner and other sealed consumables (for hygiene and counterfeit-prevention reasons).
• Devices with non-genuine consumables fitted or evidence of misuse or damage.
• Software licences and subscriptions once activated.
• Goods returned without a returns reference, or outside the applicable window.

Call +44 20 3864 9850 or write to M2 Digital London, 28-30 Hoxton Square, London, N1 6NN, quoting your order number. We will issue a returns reference and instructions within 2 working days. Please do not send goods back without a reference. For faulty items we will arrange and pay for collection.