Warranty & Support

Desktop and workgroup printers include 1 year HP warranty as standard; large format and production devices vary by model and are stated on your quotation. Warranty covers manufacturing defects in materials and workmanship, including parts and labour for repairs performed by HP or its authorised service partners.

• Consumables — ink, toner, drums, belts and maintenance kits with a rated life.
• Printheads used beyond their rated life, or damage caused by non-genuine consumables.
• Misuse, accident, fire, flood, power surges, or repair by unauthorised parties.
• Normal wear and tear, cosmetic damage, and consumable replacement as part of use.

HP Care Packs can extend cover to 3 or 5 years with next-business-day onsite response, including parts and labour, with deferred and 4-hour response options for business-critical devices. Care packs must be registered within 30 days of purchase — we can register them for you at no charge.

Call +44 20 3864 9850 with the model and serial number, or email your account manager. Our helpdesk operates Monday to Friday, 9:00-17:30 UK time, excluding English bank holidays. Remote diagnostics are attempted first; if an engineer visit is needed we will confirm the appointment window, and for contracted customers within the response time on your agreement.

For managed print and support-contract customers we can supply a loan unit while a device is away for repair, subject to availability, so your office keeps printing. Contract response and fix targets are set out in your service agreement.

HP warranty is not voided simply by using third-party supplies, but repairs for damage caused by non-genuine ink or toner are chargeable. We recommend genuine HP supplies and can set up automatic replenishment so you never run out mid-job.

Under the UK WEEE Regulations we will take back your old printing equipment on a like-for-like basis when we deliver a replacement. Ask us about certified data-safe disposal — including removing network settings and stored documents — and HP cartridge recycling.

The HP warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. If you are a consumer and a fault appears within 30 days of delivery, see our Returns policy for your right to a full refund.